In the event of a power failure, our priority is to restore the energy supply as quickly as possible. In most cases, our dispatchers can take rapid action remotely from the control room by manoeuvring the network. In other cases, a team has to be dispatched to the site, which extends the response time.

Any power failure reported in a municipality does not necessarily affect the entire municipality.

The exact causes of a power cut are often not known until later. Nevertheless, most outages are due to the following causes:

• Damage to a cable during excavation work with a digger
• Short-circuit caused by an animal on an electrical installation at a substation
• Adverse weather conditions such as falling branches or trees on a power line
• Technical failure due to faulty equipment
• Road accident in which a vehicle damages an electrical installation