Contact

Do you have an emergency? Need assistance during a power outage?

In the event of a network problem or emergency, please contact us exclusively on the numbers below:

Breakdown & Emergency 24/7
Electricity 8002-9900
Natural gas 8007-3001

Do you have a question about our services?

If you have a question about your connection or meter, please contact our customer service department:

Infoline 7.30 am - 5.30 pm
Customer service 2624-2624

Press contact

Creos regularly informs the media through interviews with members of the management team, press releases and press conferences. If you have any questions or require further information, please do not hesitate to contact our Communications Department.

2624-8777

Need information?

If you are looking for information about your connection or meter, please consult our FAQ page.

 

Contact form

 

Creos respects the legislation on the protection of personal data, in particular the European regulation 216/679 of 27 April 2016. Personal data on this form will only be processed for the purpose of processing the application. Within the framework of the regulation, you have a right of access, rectification, erasure, a right to data portability as well as a right to object. For more information, please visit our website www.creos-net.lu (topic GDPR) or call 2624-2624.

Creos sites in Luxembourg

Headquarters
105, rue de Strassen
L-2555 Luxembourg
7.30am-5.30pm
2624-1
Centre in Luxembourg-City
105, rue de Strassen
L-2555 Luxembourg
7.00am-12.00pm & 1.00pm-4.00pm
2624-5700
Centre and workshops in Roost
z.a.c. Am Seif
L-7759 Roost/Bissen
7.00am-12.00pm & 1.00pm-4.00pm
2624-3000
Centre in Schifflange
2, route de Bergem
L-3818 Schifflange
7.00am-12.00pm & 1.00pm-4.00pm
2624-5000
Centre in Contern / Metering Services
9, rue Edmond Reuter
L-5326 Contern
7.00am-12.00pm & 1.00pm-4.00pm
2624-4000
Dispatching in Bettembourg
7.00am-12.00pm & 1.00pm-4.00pm
2624-7000