Protecting the environment is a top priority for Creos. The company strives to minimise the impact of its installations on people and nature. For many years, Creos has been committed to burying as many of its power lines as possible. Today, 95% of the low-voltage lines are underground, as are 75% of the medium-voltage lines, i.e. more than 83% of the electricity network, an achievement that puts Luxembourg at the top of the European league.
The new generation of high-voltage substations blends harmoniously into urban and rural landscapes. More compact than outdoor substations, GIS (Gas Insulated Substations) all benefit from an ecological architectural concept and guarantee greater reliability in bad weather. Medium- and low-voltage substations in towns and cities are integrated directly into a building in the form of shielded substations.
Creos is committed to reducing network incidents and the resulting power cuts to an absolute minimum. In terms of security of supply, the SAIDI regulated indicator (average duration of interruptions per year for each customer served) is 15 minutes in 2022. This figure places Creos among the best network operators in Europe. Live working has become an essential activity to meet the needs of industry, SMEs and private individuals. It is one of the ways of optimising the operation of the network and avoiding inconvenient breakdowns for customers. Today, many interventions on electrical installations are carried out using this method, known as TST. Employee training is an essential pillar of human resources management. Skills development and safety are of paramount importance.
Creos' sponsorship and partnership strategy focuses on supporting educational and scientific projects, young talent in sport, as well as social and humanitarian activities. For many years, the company has made year-end donations to community associations. By acting responsibly, Creos continues to create value for its employees, the Group and the community in Luxembourg and the Greater Region, thereby contributing to the United Nations' Sustainable Development Goals. More details can be found in Encevo's annual report.
Who can use our whistleblowing channel?
Employees including former employees, trainees and persons involved in a recruitment process or other pre-contractual negotiations. It is also open to self-employed persons, employees of contractors, subcontractors, or suppliers as well as shareholders and Board members. Our whistleblowing channel allows you to raise a concern anonymously if you rather prefer to do so.
What the whistleblower channel is intended for?
This Whistleblowing channel is exclusively intended for reporting information obtained in a professional context dealing with the Encevo Group in relation to any acts or omissions which are unlawful, or which could conflict the object or purpose of applicable laws, including human rights violations and serious ethical concerns. Please note that harassment is excluded as it is subject to specific legislations.
Protection against any form of retaliation
The person who will have submitted such information will be protected against any form of reprisals. To benefit from this protection, the person must have had reasonable grounds to believe that the information was true at the time when it was submitted. All reports in scope will be properly investigated and treated confidentially. You shall receive an acknowledgement of receipt within 7 days after having submitted your report and feedback shall be given to you in a reasonable timeframe, not exceeding 3 months.
Please note that you request a meeting through the tool in case you would prefer to make a report verbally in a physical meeting.
More information on the whistleblowing process including data protection principles is contained in the information notice.
More information on the external whistleblowing channels can be found here.
Our Supplier Code of Conduct is one of the many elements of the Group's commitment to sustainability in procurement. Through this Code of Conduct, the Encevo Group promotes the basic principles of sustainable development to its suppliers, subcontractors and service providers. In order to ensure sustainable competition and transparency in our procurement process, our major purchases will be handled through: www.procurement.lu
