If you already have a user account as a professional, log in directly to your customer space to start your request.
Are you a new customer or have you not yet registered with mycreos.net? Then complete the registration form to receive your username and password.
In order to fully understand your request, you will be asked for information about the construction project or the modifications to be made to your customer's installation.
Your customer wants to connect a new building to the electricity network.
Your customer wants to demolish a building connected to the electricity network in complete safety.
Your customer needs a temporary connection for the duration of a building site.
Your customer wants to move the electrical box or cable connecting his property to the electricity network.
Your customer's metering panel board needs to be brought into line with current technical requirements (TAB).
Your customer has new electrical equipment that requires a change in the power rating of your installation.
Your client wants to develop his property differently and therefore needs to add/remove meters (e.g. for a residence a dedicated meter for charging electric vehicles or for a new housing unit or business).
The documents to be included in your request can be uploaded at the end of your application. Depending on the type of application selected, you will be asked to provide some or all of the following documents.
Full building authorisation (the certificate/red dot issued by the commune certifying the construction permission is not sufficient)
Extract from the cadastral map minimum 1:2500
Site plan minimum 1:200
Plan of the cellar for a single-family home or, in the case of a residential property, a plan of the technical room and a plan of the basements
Certificate from the Service de l'Électricité issued by the Administration de l'Architecte (for connections within the City of Luxembourg)
Creos has received your request for a new or modified electrical connection. We check that your request is complete and technically feasible. If you have any further questions, we will contact you.
Once your request has been approved, we invite you to arrange a meeting on site.
During an initial visit, we'll plan with you and your electrician the technical preparations for your new connection or modification. If necessary, we will draw up a quotation for the work to be carried out. Please sign the quotation and return it to Creos.
You and your electrician must prepare the worksite as agreed during the first visit and in accordance with the technical requirements in force. Once the preparatory work has been completed, your electrician will return the signed completion notification to us. Creos invites you to arrange a second on-site appointment to check the preparatory work.
During the second on-site visit, Creos will check the preparatory work.
Once the preparatory work has been validated, Creos will carry out the requested work within 30 days.
The preparatory work must be carried out in accordance with the technical requirements (TAB) in force.
Discover Smarty PRO, the mobile app for sending notification of completion on photovoltaic installations and charging stations!
Before starting the connection procedure with Creos, your customer can choose and contact the electricity supplier of their choice. If not, they will be assigned the default supplier defined by law.
With the Smarty+ application, your customers can track their energy consumption and production - whether electricity, gas, water or even district heating - measured by smart meters connected to your Smarty electricity meter, in real time and at any time.
Travaux préparatifs à effectuer par vos soins dans le cadre de votre raccordement électrique particulier
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