To ensure the safety of local residents and customers connected to the natural gas network, Creos periodically inspects its gas network and private connections.
Natural gas is not toxic in itself, but it can become explosive when mixed with air. As it is originally odourless and colourless, a product with a strong odour is added to it to avoid any risk of accident. Hence the expression "it smells like gas". The major risk associated with using natural gas is carbon monoxide (CO) poisoning, which is completely odourless and highly toxic. This problem is often the result of poor maintenance of the natural gas installation: incomplete combustion and ventilation problems, poor supply of fresh air, poor evacuation of combustion products.
Art. 11(2) of the Grand-Ducal regulation of 27.02.2010 stipulates that you must have your gas installation inspected every four years.
This system prevents gas leaks and therefore any risk of explosion. Installed on the burners, it constantly monitors the presence of the flame and automatically cuts off the gas supply if it is accidentally extinguished.
Clean the air vents and grilles - Have the flue swept - Maintain your cooking appliances properly.
on 8007-3001 (free number 24/7). Call the fire brigade (CGDIS - Corps grand-ducal d'incendie et de secours) 112 and the police 113.
Open all the doors and windows to create draughts.
Turn off the gas tap and leave the building.
Warn the other residents of the building.
Call the fire brigade (112) as soon as you are out of the building and inform your gas supplier.
Never light a match.
Don't smoke or use lighters.
Do not switch on any electrical appliances or lights.
Do not use a telephone in the building.
This inspection is carried out exclusively outdoors, using a gas detector, and therefore does not concern installations inside buildings. As a result, our agents do not need to enter your home or building, and you do not have to be present if your property is accessible.
Creos would like to remind you that any construction (conservatories, terraces, car ports, garages, etc.) and planting of trees or large shrubs (with deep roots) on natural gas connections is not permitted, as it is contrary to the regulations in force and may hinder the safety of the natural gas distribution (Grand-Ducal Regulation A-No.60).
The inspection is carried out exclusively outdoors, and does not involve the installation inside your home or building. As a result, our agent does not need to enter your home, and you do not have to be present if your property is accessible.
You do not need to make an appointment and you do not need to be present on the day of the inspection.
Connection inspections are not carried out on a fixed date. Inspections cover several municipalities and are staggered over a period of several months.
Equipped with a GPS and an ultra-sensitive gas detection device, our agents inspect the tightness of the network by following the route of the gas pipes metre by metre on foot. Any anomaly or leak, however small, is thus reported and, if necessary, quickly repaired.
No, no earthworks, drilling or roadworks are required.
The valves located on the public highway are among the elements inspected by Creos. The gas installation inside your home is not inspected. Some connections are not fitted with a valve.
The pipes of the natural gas network are about 1 metre underground. In the event of a leak, the natural gas will find its way to the surface. The gas detector used is fitted with a pump that sucks air from the ground and analyses the presence of natural gas. The device is linked to a tablet on which the data is recorded and synchronised with a database, providing precise, geolocalised monitoring of the areas inspected and the results obtained.
The purpose of the checks is to detect any gas leaks and to visually check that no buildings or deep-rooted plantations are located above a gas pipe. Periodic checks are carried out to ensure the safety of local residents and customers connected to the Creos natural gas network.
Under the Grand-Ducal regulation of 27 February 2010 on gas installations, the user of a gas installation must have the installation serviced every four years by a professional authorised to carry out this type of work.
Deep-rooted planting is not permitted.
If access to the site is not possible, Creos agents will leave a notice in your letterbox and arrange a later appointment.
