In the event of a power failure, our priority is to restore the energy supply as quickly as possible. In most cases, our dispatchers can take rapid action remotely from the control room by manoeuvring the network. In other cases, a team has to be dispatched to the site, which extends the response time.

Any power failure reported in a municipality does not necessarily affect the entire municipality.

Explanation of incident causes

The exact causes of a power cut are often not known until later. Nevertheless, most outages are due to the following causes:

• Damage caused by a third party: damage to an underground cable during excavation work, vehicle collision, short circuit caused by an animal on electrical equipment in a substation, fire, vandalism
• Internal: defective equipment, installation or contact fault, operational error, unknown cause
• Weather conditions: severe weather, trees or branches falling on a power line, flooding
• Downstream network: fault in a customer installation
• Upstream network: fault in the high-voltage network